SaaS

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You focus on service. Hornbill takes care of the rest

Managing infrastructure, software implementation, upgrades, backups… as a service management professional, do you find issues like these distract you from your real job?

With Hornbill’s cloud-based IT Service Management solution myservicedesk.com, you can focus on service, and leave all those distracting, yet vital, issues to us. Our SaaS solution guarantees the availability, performance, security and resilience of your service desk.

In addition, hosting economies and easy cost identification ease your budget pressures and facilitate planning. The solution comes with popular ITIL processes ready to use. Best of all, you gain the confidence that comes from using Supportworks – the market-leading ITSM solution built on two decades of experience.

Solution overview

Solution Matrix



We need a cost effective, best practice service desk, up and running fast

With myservicedesk.com, you can:



  • Provide first-class incident management to help maintain user productivity
  • Reduce recurring incidents and fire-fighting with problem management
  • Measure service level performance to highlight strengths and weaknesses
  • Adopt basic change management processes
  • Integrate with corporate email to improve customer communication
  • Deploy self-service to free up IT resources for more proactive activities
  • Determine your baseline for ongoing improvement
  • Frequent product releases allow you to take advantage of new functionality and keep up to date with industry change and enhancements to best practice.

    myservicedesk.com PRO offers you flexibility and the shortest time to value on an award winning technology platform

    £39/€45/$49 per user, per month
    3 month contract


After initial help from Hornbill, we can customise and manage the solution ourselves

With myservicedesk.com EXPERT you won’t need dedicated resources to look after the solution. After training, your team will be able to:

  • Everything in myservicedesk.com PRO +
  • Configure myservicedesk.com to match your ITSM processes
  • Tailor the solution to meet changing business needs
  • Integrate it with other enterprise applications
  • Manage system updates and upgrades
  • Create up to 2 business service desks
  • Customizable forms
  • myservicedesk.com EXPERT gives your staff the freedom to tailor the application, backed by Hornbill's excellent customer support.

    £49/€56/$59 per user, per month
    12 month contract


We need a powerful SaaS platform giving us the flexibility to use an out-of-the-box ITSM solution or build any business application.

myservicedesk.com DEVELOPER provides your IT groups with both Hornbill's ITSM application and our developer environment.

  • Everything in myservicedesk.com EXPERT +
  • You get the freedom to tailor the ITSM application and build new business service desks as needed - all with Hornbill's award-winning customer support.
  • Create an unlimited number of business service desks
  • Access to developer environment
  • Inclusive platform developer environment
  • Advanced web services API
  • Access to ITSM application source code


  • £79/€89/$99 per user, per month
    12 month contract

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