Who Are We?
The Hornbill story began in 1995, when our CEO and Founder Gerry Sweeney decided that the ITSM market needed a new and innovative tool to enable service management success. Eighteen years later, more than 30,000 analysts at thousands of public and private sector sites use our solutions every day.
Our passions are service management and customer success - we're not satisfied until your customers are happy. Our solutions empower service desk teams to offer the 'Human Touch', enabling the delivery of a truly customer-centric experience. This phrase, the Human Touch, describes our company ethos.
We give you the power to grow. With 10 ITIL processes ready to use, and enterprise scalability, we'll not only meet your immediate requirements but can readily adapt to whatever tomorrow brings.