About Us

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Life's so much better when you love your job

Learn more about working with Hornbill

Who Are We?

The Hornbill story began in 1995, when our CEO and Founder Gerry Sweeney decided that the ITSM market needed a new and innovative tool to enable service management success. Eighteen years later, more than 30,000 analysts at thousands of public and private sector sites use our solutions every day.

Our passions are service management and customer success - we're not satisfied until your customers are happy. Our solutions empower service desk teams to offer the 'Human Touch', enabling the delivery of a truly customer-centric experience. This phrase, the Human Touch, describes our company ethos.

We give you the power to grow. With 10 ITIL processes ready to use, and enterprise scalability, we'll not only meet your immediate requirements but can readily adapt to whatever tomorrow brings.

About Us

Take a look at our video to get an idea of who we are, what we do and why we do it

Request a demo

Get in touch to take a tour of our solutions. We'll guide you through our features and help you understand how we can make your customers happy

Try now

Try myservicedesk.com now for free to get a true flavour of what we offer. Get a feel for how our solutions will fit within your organisation.