Capita plc transforming mission-critical support processes with Hornbill’s Software as a Service
Capita plc is the UK’s leading provider of business process management and integrated professional support service solutions, with 64,000 staff across the UK, Europe, South Africa and India. It has been serving both private and public sectors in the UK since the 1980s. The Workplace Services division provides a range of HR-related services, including recruitment and staff development, for a wide range of clients. It has around 3,000 staff, many of them working on client sites. Divisional revenues exceed £650m.
Since implementing myservicedesk.com, Capita Workplace Services’ IT support team has been rapidly realising its vision of ever more efficient customer service with better visibility and flexibility. It has complete control of the solution and can configure it to meet the needs of management, team members and the customers they support. The Hornbill solution came with ITIL best practice processes built in.
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