We are pleased to announce the General Availability of both Supportworks ESP v8.2.1 and ITSM Enterprise v4.2.3. These are both maintenance releases, although Supportworks ESP v8.2.1 also provides the option to forward or reply to emails which are stored as call attachments. Please get in touch with your Relationship Manager through [email protected] to discuss options
We are pleased to announce the release of Core Services v6.0.3 This represents another step in our provision of updated components which form the foundation layer for the Supportworks suite of products. Core Services delivers the following modules, Apache, PHP and MariaDB, and each of these has been updated to provide enhanced security and stability.
We are pleased to announce the General Availability of a number of products within the Supportworks suite. Core Services v6.0 Supportworks ESP v8.0 WebClient v2.0 ITSM Enterprise v4.0 ITSM Foundations v2.0 The combination of these products provides a more secure platform and enables easier upgrade routes for individual third-party components. This simplifies the option to
Capita plc transforming mission-critical support processes with Hornbill’s Software as a Service Capita plc is the UK’s leading provider of business process management and integrated professional support service solutions, with 64,000 staff across the UK, Europe, South Africa and India. It has been serving both private and public sectors in the UK since the 1980s.
A major university’s ICT service desk uses Supportworks to optimise its performance so that it can overcome resource limitations. With more than 26,000 students from 118 countries and over 7,000 members of staff, the University of Sheffield is one of the UK’s leading and largest universities. A member of the Russell Group, it has a
East Sussex County Council ICT Services team are using Supportworks to make best use of technical resources while improving customer service. East Sussex County Council (ESCC) provides services to nearly 232,000 households; these range from providing social care for vulnerable adults and children to transport and waste management. The council also promotes East Sussex to
Business Application Users Gain New Ways to Work With Requests, Collaborate With Peers and Manage Tasks London – August 07, 2014 – Hornbill today announced the latest updates to its Collaboration Platform and Service Manager collaborative ITSM application. Users can now view requests as easy-to-understand cards with My Boards, using simple drag-and-drop methods to aid management;
Hornbill is pleased to announce the General Availability of Supportworks ESP v7.6.1. What’s new? • New Dashboard and Trending engine • Enablement for flexible formatting of call references • Enhanced status visability of VPME scripts • Ability to close Supportworks Messenger automatically • Improvements to email auditing • Over 50 defect fixes Looking ahead In
Hornbill is pleased to announce the General Availability of Supportworks ITSM Enterprise v3.6. What’s new? Improved Productivity and Service Experience • Configure Call Reference Format per Request Type • Resolve Problem Records • Create Knowledge Article from Change Request • Raise Change Request from Service Request • Raise Change Request from Release Request • Easily
Hornbill Brings Business Collaboration to the Masses with Collaboration Platform and Business Applications Store Enterprises of All Sizes Can Benefit From Simple Pricing, Full Customisation and Collaboration-Centric Design Hornbill today launched a powerful collaboration platform that, with its own App Store, is designed to allow organisations to deploy comprehensive, powerful, easy to use business and
