Hornbill Service Manager Accelerates Evolution of Collaborative Service Desk ITSM Application and Hornbill Platform Place Collaboration at the Centre of ITSM Hornbill today launched Service Manager, its flagship collaborative service management application, together with the Hornbill collaboration platform. Service Manager represents a fresh approach, designed to allow organisations of any size to modernise and invigorate

29 & 30 April, Earl’s Court, London With just two weeks to go before the doors open for the Service Desk & IT Support Show (SITS13), Hornbill Service Management is getting ready for one of the most significant events in the ITSM calendar. Over 3000 visitors are expected through the doors at Earl’s Court over

On the 18th March 2014 Hornbill Service Management hosted their annual User Group event, at the London Film Museum along London’s South Bank. With 200 customers in attendance, it was the largest HUG to date. The packed agenda included customer presentations covering hot topics such as; Self-Service, Service Catalog and Customizing Supportworks. A special Customer

Using Supportworks, the Midcounties Co-operative can support more users with fewer resources. Initially implemented in 2004, to support ITIL best practice, Supportworks has helped the Co-operative IT Services team support massive growth in the company, more than doubling in size and adopting more IT-intensive operations without having to grow the team and massively increase the

November 8th, 2013 — myservicedesk.com SaaS solution will offer best-practice IT service management suited to individual organisations needs Hornbill today announced that its cloud-based IT Service Management (ITSM) solution, myservicedesk.com, is available in the latest iteration of the UK government’s cloud procurement framework, G-Cloud 4, through the CloudStore. As a SaaS solution, myservicedesk.com supports improved business resilience and

October 31st, 2013 — Hornbill Supportworks ITSM Enterprise evaluated based on completeness of vision and ability to execute Hornbill Service Management today announced that is has been positioned by Gartner Inc. in the Magic Quadrant for IT Service Support Management (ITSSM) Tools.  The global analyst organisation’s report evaluates Hornbill on its completeness of vision and ability to

August 15th, 2013 — SaaS ITSM solution offers improved freedom and flexibility both internally and for customers; with greater self-service capability ‘out of the box’ Hornbill Service Management announced today that IT solutions organisation Point to Point has adopted myservicedesk.com PRO Package, the Software-as-a-Service version of Hornbill’s Supportworks ITSM software, to support the implementation of ITIL

June 18th, 2013 — Hornbill And Service Desk Institute Research Shows IT Still Not Aligned With Business Strategy. Businesses are still failing to see IT as a strategic tool, according to research published today by Hornbill Service Management and the Service Desk Institute (SDI) that compares the attitudes of senior executives and service teams. In an

June 11th, 2013 — The year to date: new starters and our ‘Customer First’ ethos taken to new levels In 2012 we were very proud to win the coveted SDI ‘Supplier of the Year’ award, voted for by our customers.  We were definitely doing things right, but towards the end of the year we committed to

April 23rd, 2013 — myservicedesk.com now available in three options; with launch of initiative to win a free lifetime implementation of the SaaS ITSM application, myservicedesk.com PRO Hornbill Service Management, winners of the SDI IT Supplier of the Year Award 2012, announced today changes to its cloud-based ITSM application myservicedesk.com; which is now available as three distinct options, PRO, EXPERT andDEVELOPER. myservicedesk.com is