What should I consider when selecting a service desk solution?

Selecting a service desk tool is a strategic decision. But when you’re under pressure to improve service quality, increase customer satisfaction, and demonstrate value from IT, you don’t have much time for shopping around.

Our step-by-step advice will save you time and help you make the right choice. Topics include:

• Five expensive mistakes to avoid
• A checklist to guide your selection process
• Questions to ask prospective vendors
• Maintaining focus on customer satisfaction and communication
• A simple, objective method to rank vendor capability and suitability
• Why partnership is critical to your success
• Quantifying potential savings