What should I consider when selecting a service desk solution?

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What should I consider when selecting a service desk solution?

Selecting a service desk tool is a strategic decision. But when you’re under pressure to improve service quality, increase customer satisfaction, and demonstrate value from IT, you don’t have much time for shopping around.

Our step-by-step advice will save you time and help you make the right choice. Topics include:

  • Five expensive mistakes to avoid
  • A checklist to guide your selection process
  • Questions to ask prospective vendors
  • Maintaining focus on customer satisfaction and communication
  • A simple, objective method to rank vendor capability and suitability
  • Why partnership is critical to your success
  • Quantifying potential savings

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