What should I consider when selecting a service desk solution?
Selecting a service desk tool is a strategic decision. But when you’re under pressure to improve service quality, increase customer satisfaction, and demonstrate value from IT, you don’t have much time for shopping around.
Our step-by-step advice will save you time and help you make the right choice. Topics include:
- Five expensive mistakes to avoid
- A checklist to guide your selection process
- Questions to ask prospective vendors
- Maintaining focus on customer satisfaction and communication
- A simple, objective method to rank vendor capability and suitability
- Why partnership is critical to your success
- Quantifying potential savings
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