We are pleased to announce the General Availability of a number of products within the Supportworks suite.
Core Services v6.0
Supportworks ESP v8.0
ITSM Enterprise v4.0
ITSM Foundations v2.0
The combination of these products provides a more secure platform and enables easier upgrade routes for individual third-party components. This simplifies the option to remain on latest release versions; hence benefitting from ongoing defect fixes as well as planned features such as the updated SelfService.
This release delivers the following three objectives:
1. Upgrade and enable the future upgrade of the elements within Core Services; Apache, PHP and MariaDB, which replaces the previous MySQL
2. Enable the continued provision of the WebClient across different browsers following the deprecation of key functionality in frequently used browsers
3. Provide Side-by-Side Application installation from this version onwards