Hornbill Appointed as Supplier of SaaS Services in G-Cloud 4
November 8th, 2013 — myservicedesk.com SaaS solution will offer best-practice IT service management suited to individual organisations needs
Hornbill today announced that its cloud-based IT Service Management (ITSM) solution, myservicedesk.com, is available in the latest iteration of the UK government’s cloud procurement framework, G-Cloud 4, through the CloudStore. As a SaaS solution, myservicedesk.com supports improved business resilience and customer service; allowing public sector IT service teams to work from any location at any time.
“The need for best practice IT Service Management is constant across all sectors and industries. In an environment as large and varied as the UK public sector, there will be a full cross-section of needs, resources and levels of expertise,” said Gerry Sweeney, Founder and Group CEO of Hornbill. “Many of our customers are in the public sector, so we have a keen understanding of the need for services that deliver both value and functionality. myservicedesk.com will give G-Cloud 4 users a choice of SaaS services based on their individual requirements, and at the best level of value for them.”
G-Cloud 4 was launched on the 29th October 2013, and is the latest iteration of the Government’s procurement framework that aims to simplify the way in which the UK public sector procures cloud services. Services are available through the CloudStore in four lots: Infrastructure as a Service (IaaS); Platform as a Service (PaaS); Software as a Service (SaaS); and Specialist Cloud Services. Through the CloudStore, the public sector can buy cloud-based services ‘off-the-shelf’; in October 2013, sales through the CloudStore topped £50m.
Powered by Hornbill’s enterprise class ITSM platform Supportworks, myservicedesk.com provides best practice ITSM through offering the most-commonly adopted ITIL processes which are set up and ready to use, and delivered through the cloud. myservicedesk.com is offered in three distinct options; PRO, EXPERT and DEVELOPER, to suit the varying needs of different organisations. All three myservicedesk.com options support a range of functions: including incident logging and viewing incident history; change approvals and logging; and viewing and downloading operational reports.
Hornbill’s appointment to the G-Cloud 4 follows a successful year which saw it positioned by Gartner Inc. in the Magic Quadrant for IT Service Support Management (ITSSM) Toolsi; and expanded its team considerably due to new customer wins.
Hornbill’s myservicedesk.com is available through the CloudStore immediately: for more information, including product details and costs, visithttp://govstore.service.gov.uk/cloudstore/catalog/product/view/id/14872/s/myservicedesk.com4.G4.1252.001/.
[1] Gartner Magic Quadrant for IT Service Support Management Tools, Jeffrey M.Brooks, Jarod Greene. 20 August 2013. Gartner ID number for the report is G00248914.
About Hornbill
Hornbill’s IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique ‘Human Touch’ features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill’s service management solutions please visit www.hornbill.com.
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