Using Supportworks, the Midcounties Co-operative can support more users with fewer resources.

Initially implemented in 2004, to support ITIL best practice, Supportworks has helped the Co-operative IT Services team support massive growth in the company, more than doubling in size and adopting more IT-intensive operations without having to grow the team and massively increase the IT budget to match.

The ITSM team support over 10,000 IT users across an increasing number of business areas; using Supportworks’ self-service capabilities has helped reduce time spent on IT support calls by 30%.