Hornbill North America

The team at Hornbill North America, based in Utah, has a long-standing relationship with Hornbill and this, combined with many years' experience in the ITSM industry and its local presence, means it is well equipped to implement best practice ITSM projects that are powered by Hornbill's award-winning IT Service Management solution, Supportworks.

Like Hornbill's other global partners, Hornbill North America provides customer services to all users of Supportworks in the region, sharing the Hornbill ethos of 'Customer First' and so ensuring that any customer of Supportworks receives the same service experience, regardless of their location.

Hornbill License Agreement (PDF)   /   Hornbill NA professional services and support policy (PDF)

ServiceIT+

ServiceIT+ is an IT Solutions Provider focusing on Business and IT Service Management, Systems and Security Management and Corporate Performance Management. Implemented individually or together, these solutions enable you to significantly enhance your business performance both strategically and operationally.

"With our 20 plus years of experience we can confidently help you to deliver successful projects with tangible and measurable RoI. Whether you need to improve the reliability and security of your IT Infrastructure or manage and deliver business change to transform your competitiveness in the market, our solutions and experience can be relied upon to help you achieve your business objectives."
Jean Bravo, ServiceIT+

www.serviceitplus.com

BOMGAR

Bomgar enables remote control of PCs, servers and mobile devices through corporate firewalls. Service Desk analysts can see the screen, control the mouse and work as if physically present. Both the customer and the analyst connect to the appliance through outbound connections. Bomgar logs and records every session, passing no data through a third party. Most sessions are clientless, lasting only for the duration of the support call and leaving no footprint on the remote computer.

For more information, visit www.bomgar.com

Certero

The Certero Enterprise AssetStudio Suite addresses any IT Asset Management (ITAM) and Software Asset Management (SAM) challenge. The modular architecture facilitates a gradual adoption of the comprehensive functionality available, meaning you no longer need to purchase everything up-front. As well as having market leading capabilities in the traditional ITAM field such as inventory and also SAM with real-time Effective License Position, AssetStudio addresses the current challenges such as Virtualisation, Device Based Licensing (Citrix/Terminal Services), SaaS, Cloud, App-V and Clustering, to ensure the ultimate goal of an Optimised License Position becomes a reality.

For more information, visit www.certero.com

Execview

Hornbill Execview is the new IS Performance Management Solution for CIOs and Service Delivery Managers. It fully integrates with Supportworks to provide powerful Service Desk management reporting and IS Governance. It is highly configurable and can be quickly adapted to your current model, providing powerful visibility across service management and chance management. Hornbill Execview focuses on IS outcomes by providing line of site of key indicators and responsibilities. It delivers the information needed to manage, with rapid drill down to the lowest level of data records available.

For more information, visit www.execview.com