Features

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Everything you need, today and tomorrow

All our products are based on our cost-effective, best-practice ITSM solution Supportworks. With just a basic deployment, you can:

•   Provide first-class incident management to help maintain user productivity
•   Reduce recurring incidents and fire-fighting with problem management
•   Measure service level performance to highlight strengths and weaknesses
•   Adopt basic change management processes
•   Integrate with corporate email to improve customer communication
•   Deploy self-service to free IT resources for more proactive activities
•   Determine your baseline for ongoing service improvement

We offer you a range of features to meet virtually any ITSM or service desk need. Start at a level that suits your maturity, and grow at your own pace.

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Features

Extensive ITIL support Print

Hornbill ITSM solutions are designed to cater for all levels of IT Service Management maturity. Extensive support for 10 Pink-verified ITIL processes ensures support for both your current and future needs.

ITSM with the human touch

Deliver a truly customer-centric experience by giving front-line operatives a better understanding of the roles and responsibilities of their customers.

Multiple service desks, one technology

Run multiple service desks across different business functions, all on a single platform. Avoid duplication of effort, reduce hardware and software licensing costs and decrease the amount of time IT spends supporting service desk users. 

Ease of use

User-friendly design enables rapid deployment and adoption of self-service, automation, proactive problem management, innovative knowledge management and other key features.

Choice of SaaS or on-premise

Choose the deployment model that suits your business today, and get the flexibility to change from one to the other later.

Ease of access

Windows client or web client – chose either or both. We support your browser of choice, whether it’s Chrome, IE, Firefox or Safari.

HR and Facilities Management desks

Our Human Resources and Facilities Management Service Desks maximise efficiency and ensure best practice throughout the business, helping your address service quickly, comprehensively and consistently.

Fast implementation, rapid value

Get up and running quickly with minimal need for professional services. There's support for 10 Pink-verified ITIL processes, set up and ready to use "out of the box". 
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