Powerful automation for Facilities Management
The FM service desk is the central point of contact for building users to raise issues about their working environment; its interactions must be managed and recorded accurately. The answer is to adopt proven service management principles supported by process-driven software.
That’s what you get with Supportworks FM Service Desk, a full business process solution for all areas of FM. With it, service desk staff deal efficiently, comprehensively and consistently with customer Incidents and service requests – whether internal or external. Reports can be received via telephone, email, or via the self-service logging facility via the website.