Getting started

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Getting started

To help you get started Hornbill provides a SwitchOn Service. This service will guide you through creating your own myservicedesk.com instance in the most rapid and efficient way.

The SwitchOn package will provide you with the following personalised data to enable a fast start up

  • Email integration with 2 shared mailboxes for Service Desk use
  • LDAP integration for organisation, site and customer data
  • LDAP integration for organisation, site and customer data
  • Creation of core customer Support Groups, Analysts and Analysts Rights
  • Creation of core customer Service Level Agreements (SLAs) and Priorities, Incident and Problem categorisation, Email templates and handling rules to provide desk automation

Quickstart

Hornbill is entirely focused on our customer’s success and ensuring you realise the benefits of using myservicedesk.com. To support organisations in swiftly implementing and going-live with myservicedesk.com we provide a fixed price package that utilises a proven 4-step approach to understand your needs and match functionality against your requirements to get you up and running quickly with the full feature set of the solution. The service includes a process of validating your needs and objectives, service desk provisioning, integration, staff education, onboarding and transition planning, go-live support and follow-up.

One team, one ethos

Check out Hornbill’s cloud platform service availability

myservicedesk.com uses Hornbill’s very own cloud services platform, unlike many other SaaS providers who outsource this service. This means that our support teams work as one team, ensuring any issues are resolved quickly and efficiently. Everyone at Hornbill shares the same goal of putting our customers at the heart of everything we do, following the ‘Customer First’ mantra.

All you have to do is call our service desk in the first instance and they will determine who is best placed to deliver a speedy solution to your request

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