Smart Guide: Self-Service

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Smart Guide: Self-Service


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Practical advice on how a Self-Service offering can encourage your end users to help themselves to a better customer experience

IT Self-Service is not a simple ‘set and forget’ option. There needs to be careful planning to ensure that the right information is clearly presented so that queries are accurately directed through this channel. Above all, making sure end users know about, understand and are prepared to use Self-Service us critical to success.

This Smart Guide considers the benefits and barriers of Self-Service, as well as offering tips for successful adoption.

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