Practical advice for organisations preparing to select a service desk solution that will best suit their unique requirements
‘Pressure, pushing down on me, pressing down on you, no man ask for’ – the opening lyrics of the Queen song ‘Under Pressure’ could be the IT Manager’s anthem. Even when times are good, it’s challenging enough to improve service quality, increase customer satisfaction and demonstrate IT value. But it’s much more difficult when IT budgets, staffing and overall resources are ‘under pressure’.
The economic climate is unlikely to improve dramatically any time soon, so it’s critical to identify the areas where your service desk solution can deliver maximum benefit to your customers and the business.
This guide offers practical advice to organisations actively reviewing their service management function and preparing to make a decision on which service desk software will best suit their requirements.Download Now