SThree embraces BYOD, powered by Hornbill’s Supportworks

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SThree embraces BYOD, powered by Hornbill’s Supportworks

April 15th, 2013 — Enables users greater flexibility and access to services via BYOD

SThree originally used a work management system developed in-house for its ITSM needs. As the company grew, this system could no longer cope with the increased IT demands, encouraging SThree to adopt specialist IT Service Management software that would enable the adoption of ITIL best practice.

SThree implemented Supportworks in September 2011: initially used for request and incident management, its use was quickly expanded to cover problem and change management. The system now handles over 3000 requests and incidents every month.

In 2012, SThree also implemented a BYOD policy to allow its workers greater flexibility and use of personal mobile devices. Using Supportworks as the underlying IT Service Management platform, SThree’s ‘Good Messaging’ initiative delivered mail and calendar services to approved user’s personal devices – the approval and provisioning automated to ensure rapid delivery to every location globally.

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SThree in the news:

‘Recruitment firm enables BYOD through service management software’

(Computer Weekly)
‘SThree chooses Supportworks ITSM Enterprise to support mobile workforce’

(Computer World)

‘It’s not the device, it’s how you use it’

(The Recruiter)

About Hornbill

Hornbill’s IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.

Supportworks applications can be deployed as a cloud-based solution using or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique ‘Human Touch’ features improve the service experience, putting people at the heart of the Service Desk.

Hornbill solutions include ITIL-compatible IT Service Management (ITSM)IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.

Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.

Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill’s service management solutions please visit

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