Supportworks ESP v7.6.1 is now available

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Hornbill is pleased to announce the General Availability of Supportworks ESP v7.6.1.

What’s new?

• New Dashboard and Trending engine
• Enablement for flexible formatting of call references
• Enhanced status visability of VPME scripts
• Ability to close Supportworks Messenger automatically
• Improvements to email auditing
• Over 50 defect fixes

Looking ahead

In a release planned for Autumn 2014, Supportworks ESP will be updated to support the latest versions of third party components, provided in our Core Services package. To take advantage of this, customer applications will need to be modified to work with new versions of third party components. The effort required for this will largely depend on the degree of customisation customers have undertaken. In conjunction with this release, new compatible versions of both ITSM Enterprise and ITSM Foundations will also be made available. Additionally, Supportworks ESP will continue to support the current version of Core Services.

Supportworks v7.6.1 is available to download from the Hornbill Community Portal. If you have any questions please visit the customer forum or alternatively contact your Relationship Manager on [email protected]

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