Patrick Bolger joined Hornbill in 1998 as Sales & Marketing Director and assumed the role of Chief Marketing Officer in 2008. In 2010, Patrick was appointed Chief Evangelist.
Patrick is dedicated to the communication of industry best practices, working closely with customers, industry associations and IT luminaries to identify trends and educate organisations on the opportunity associated with service excellence.
Patrick is an active contributor to a number of strategic groups and partnerships that influence the service management industry, including the Service Desk Institute (SDI), Help Desk Institute (HDI), IT Service Management Forum (itSMF), Service Futures Group and Federation Against Software Theft (FAST).
Patrick helps ensure that Hornbill’s solutions adhere to industry best practice, supporting frameworks such as ITIL (IT Infrastructure Library). Patrick is a compelling and popular speaker at events worldwide and contributes to many industry publications.
Prior to Hornbill, Patrick was Technical Services Director for Integrated Digital Systems (IDS), where he was responsible for systems integration and technical consulting.
An industry veteran, Patrick has significant first-hand experience of the issues facing IT and is an influential and recognised authority in the service management arena.